Off-White Linen Shirt

Delivery & Processing Time:

• Orders shipped within India via Delhivery.
• Standard processing: 5-7 business days (7-10 days during sales).
• Pre-orders: Up to 30 working days.
• Orders after 12:00 AM or on holidays processed the next business day.
• Delays may occur during peak seasons, holidays, or collection launches.
  
  
  

Shipping & Address Changes:

• No modifications to the shipping address or method after checkout.
• Once shipped, tracking details will be emailed.
• Customers must monitor their shipment status.
  
  
  

Payment & Verification:

• Online payments go through a fraud check before processing.
• COD orders – Payment collected at the shipping address.
• COD confirmation: Max 3 calls for order verification; unattended orders are auto-canceled.
  
  
  

Order Cancellations:

• Orders may be canceled if an item is out of stock or incorrect information is provided.
  
  
  

Complaints:

• Contact elereclothing@gmail.com for queries or complaints.
• Response time: Within 3 working days.
• For defective/wrong items, provide evidence (receipts, pictures, videos).
  
  
  

• Item is damaged or defective.
• Wrong item received.
• Must be in resellable condition.
  
  
  

• Customer bears return shipping costs (non-refundable).
• Refund (if applicable) will have return shipping deducted.
  
  
  

• Contact elereclothing@gmail.com or @elereclothing (Instagram) within 7 days.
• Send photographic proof of damage/defect.
• Return item via courier to the address provided by customer support.
• Store credit issued within 20 working days for an exchange of equal value.
  
  

• Item shows misuse or wear.
• Altered or tampered with.
• Request is made after 7 days.